Question 1

What is the requirement to operate/drive a UTV?

Accepted Answer

At least 18 years old and have a valid drivers license. A G2 or M2 license is acceptable to operate/drive a UTV.

Question 2

What is the minimum age for a passenger?

Accepted Answer

The minimum age for passenger is 8 years old.

Question 3

Do I have to sign a Liability Waver?

Accepted Answer

All participants are required to sign a liability waiver prior to the tour. This waiver acknowledges risks associated with all activity on the tour and releases Bancroft Offroad Tours from liability for any accidents or injuries.

Question 4

Is a damage deposit required for the tour?

Accepted Answer

Yes, a pre-authorized damage deposit of $1200 is required for each UTV on the tour day. This deposit covers any potential damages and will be released after the tour if no damages occur.

Question 5

What is your cancellation policy?

Accepted Answer

We understand that plans can change. Here's our cancellation policy:

- **14+ Days Before the Ride:** Full refund or reschedule without a fee.
- **2–13 Days Before the Ride:** Reschedule without a fee. Refunds incur a 25% charge.
- **Less Than 48 Hours Before the Ride:** No refund. Rescheduling may be offered at our discretion.

**No-Shows:** No refund for late arrivals.

**Weather Policy:** Tours proceed rain or shine. Severe weather may lead to rescheduling or a full refund.

**How to Cancel/Reschedule:** Submit requests via phone, email, or our website and get confirmation from our team.

Question 6

Do I have to have experience to drive the UTV?

Accepted Answer

No. As a matter of fact, 90% of our guests are first time drivers/riders in a UTV. Our UTV’s are fully automatic to provide operating ease to all levels of experience.

Question 7

Do you rent a UTV out without a guide?

Accepted Answer

No we don't. Sorry!

Question 8

Do you have any alcohol/drugs policy?

Accepted Answer

Absolutely NO alcohol or drugs permitted when driving our UTV's. Detection of any use of these is subject to cancellation of your tour with NO refund.

Question 9

What should I wear for the ride?

Accepted Answer

Dress for the weather. We recommend long pants and shirt/jacket, what you don't mind getting dirty. Some will bring a change of clothes to change into after the ride and/or towel to sit on in their vehicle for the ride home.
Sturdy footwear, NO SANDALS/FLIP-FLOPS. Rain coat and pants if rain is forecasted.

Question 10

What if it rains on my tour day?

Accepted Answer

Rain means more fun! We only cancel if there's thunder, lightning, or flooding. You'll be notified within 24 hours if your ride is canceled, and you can choose a full refund or reschedule.

Question 11

What can we expect upon arrival?

Accepted Answer

Plan to arrive at our base camp at least 20 minutes before your scheduled ride time. After check in we'll collect the pre-authorized damage deposit. Once you hear our safety briefing and you receive your safety gear you hop-on-board your Kawasaki Teryx UTV and orient yourself with the controls. Once everyone is ready and comfortable, we head out into the beautiful trails of Bancroft!!

Question 12

Can I bring my pet with me?

Accepted Answer

Unfortunately no. Sorry.

Question 13

What safety measures are in place for the tours?

Accepted Answer

Your safety is our top priority. We provide a safety briefing before each tour, supply all necessary safety gear, and ensure our UTVs are well-maintained. Our guides are trained in first aid and emergency procedures to keep you safe throughout the adventure.

Question 14

How do I book a tour?

Accepted Answer

You can book a tour through our website or by phone. We recommend booking in advance to secure your preferred date and time.

Question 15

What should I bring for the tour?

Accepted Answer

Bring weather-appropriate clothing, sturdy footwear, and a change of clothes or a towel for your car seats. Don't forget your driver's license if you plan to drive a UTV.

Question 16

What is included in the tour package?

Accepted Answer

Our tour packages include a guided UTV tour, safety gear, and a pre-tour safety briefing. You will also have the opportunity to explore scenic trails and enjoy breathtaking views.

Frequently Asked Questions